FAQ

FAQ

Book Scanning as a service is new to many people. We hope that these FAQ will help answer your questions.
Please browse through the FAQ to see if your question is on the list. If not, then please contact

QUESTIONS ABOUT BOOKS AND SCANNING

FAQ ANSWERS

GENERAL QUESTIONS

ANSWERS

What is 1DollarScan?

1DollarScan is a book scanning service where anyone from all over the world can send in their books to have them scanned and digitized. The file of the sender's book is delivered in a PDF format through a secure login. We can scan other paper items like documents and magazines however, we consider our business to be primarily a book scanning service.

Can I see some samples?

Yes, please go to pricing.php

How does the 1DollarScan process work?

Here is a quick summary of 1DollarScan's operations:

SIGN UP: Users simply sign up. It is free to sign up to 1DollarScan.

ORDER: Then, users can decide if they want to place a one-time order or if they want to sign up for one of our monthly Platinum or Platinum Lite Memberships (which is month to month and no long term commitment, you can cancel at any time). We offer many options that a user can add, so the user may also decide if they want to add any additional options to their order.

PROCESS: After the books are mailed or dropped off to us, we check in the order and confirm that that everything matches your order. The spine of the book is then cut and we scan the book into a digital file. The file is checked for accuracy and delivered into the user's account.

DELIVERY: The file is delivered into the user's account where they may download the file to the device of their choosing. Users may also use our FREE Fine Tune Service which will optimize the file for the device of their choosing.

RECYCLING: The books are then recycled by a professional recycling company.

Do you only scan a certain type of book?

No. We can scan paperbacks, hardcover books, novels, textbooks, comics, bibles, dictionaries, magazines, cookbooks, photos, photography books, documents, medical books, old books, etc.

What is zLibro Inc. ?

zLibro Inc. is our actual company name and 1DollarScan is a service that we provide to the public.

Do you offer any affiliate programs?

Currently we do not offer any "official" affiliate programs. However, if you want to work with us in any way and have an idea, we'll be more than glad to hear it.

Did you invent book scanning?

Certainly not. Many people all over the world are scanning their books. Our particular model originated from Japan.

How does your recycling process work?

After we process our orders, all books, magazines and documents are sent to International Paper to be shredded and reborn as recycled paper. For more information about International Paper, please visit: http://www.internationalpaper.com/

BOOKS AND SCANNING ANSWERS

ANSWERS

Any book you cannot scan?

Unfortunately, WE CANNOT SCAN ANY PUBLICATION BY McGraw Hill. They do not allow us to scan their publications. When we receive any publication by McGraw Hill from customers, we will return it back by charging actual postage fee.

Can you scan the front and back covers of books?

We scan the covers of soft cover books without charging extra, but we need to charge for scanning the covers of hardcover books, please contact contact@1dollarscan.com.

Do you accept orders from foreign countries?

We are more than happy to scan your books!! Yes, we accept any order from outside of the U.S. and have many customers shipping daily from all over the world. We already scan books for customers in the U.S., Canada, Sweden, Norway, U.K., Nigeria, China, India, Ireland, Germany, Brazil, Mexico, Spain, Portugal, Japan, Turkey, France, Italy, Australia and many other countries.

Please understand that you are responsible for the shipping cost to send books to our California address in the U.S. You may want to consider ordering books through an online book store with our "Amazon Direct Option" which is explained in more detail here

Are books ever returned?

First of all, please understand that we do NOT return any books after they are scanned. The books are recycled after they are cut and this is part of our operation practice.

The exceptions for returns are for material you wrote yourself, photos, material you own the copyright to and only a few more. If one of these exceptions or a similar exception applies to your order and you want the items returned, then please purchase a return option ($20) at the time of your order and let us know that you want the items returned.

After we receive your package and scan it, we will notify and invoice you for the postage fee to return your material. Once we recognize that payment, we will send the package back to you. If you are not sure whether your order falls into the exception category or not, then please contact us at contact@1dollarscan.com

What's the average turnaround time once you receive the book?

Platinum Members: Up to 100 sets/month, we guarantee 5-10 business days from the arrival date of the package and the confirmation of full payment (in case there is an additional charge). For sets over 100 as a large order, please contact customer support.

Regular Members: Turnaround time is as soon as possible. Depending on the volume of packages that we receive daily it can fluctuate. It should be within 2-4 weeks after the package arrives and the confirmation of full payment (in case there is an additional charge).

Do you scan magazines?

Yes we accept Magazines. Please select and add the Magazine Option when you place your order. Magazines do take a longer time to scan at the time of scanning which is why we consider them as an additional "Option".

However, if you are a Platinum or Platinum Lite Member, then you do not need to do anything extra or pay extra to order any magazines. The Magazine Option is included in the Platinum and Platinum Lite Membership at no extra charge.

How do I count the Books?

We charge and count books by "sets". One set is equal to 100 pages. Each book is counted separately when it comes to sets. Please see a more thorough explanation below.


Per book charge
1-100 pages = 1set
101 - 200 pages = 2 sets
201 - 300 pages = 3 sets
301 - 400 pages = 4 sets
401 - 500 pages = 5 sets
501 - 600 pages = 6 sets
601 - 700 pages = 7 sets
701 - 800 pages = 8 sets
801 - 900 pages = 9 sets
And so on.

How to count when you have multiple books:
Book A with 50 pages equals 1 set = $1
Book B with 820 pages equals 9 sets = $9
Book A + Book B = 10 sets = $10

How to count Magazines:
Platinum Member: Count the same as you would count a book. Nothing extra is required.
Regular Member: Count the same as you would when you count a book, but make sure to select and add the Magazine Option when you order.

Please note, that the pricing is defined for each book or magazine. You cannot combine books for example:
How not to count:
Book A has 120 pages (2 sets).
Book B has 40 pages (1 set).
You cannot combine 120 pages + 40 pages to equal 160 pages (2 sets)= INCORRECT
The correct pricing would be 120 pages (2 sets) + 40 pages (1 set) = 3 sets. Special operations are required and defined by each book. Thanks for your understanding.

What limitations do you have for scanning books?

Please be aware that we can scan as much as possible but the following limitations may apply:
- No more than 11.7 inches in width.
- We need to charge extra for scanning the covers of Hard-Covered books.

What is the Platinum Membership?

A Platinum membership is a Monthly subscription membership with the Price $99.99 per month, is 100 sets including all options except The DVD Option and The High Quality Options. Please see here. It is a $720 value (at maximum) with a lot of benefits.
- Free scanning up to 100 sets ($720 value for only $99.99 at maximum).
- Includes the following: OCR, Book Title, Express Service, Amazon Direct Shipment, Magazines and Re-Scan Insurance.
- Turn around within 5 - 10 business days.
- Store all your files (unlimited). No more worries about losing your files.
- First access to new Features.
- Direct shipment from Amazon and other Online Bookstores without additional charge.
- No need to write an Order Confirmation # on your Box.
- Prioritized Fine Tuning also up to 10 Files at one time.

What are the limitations of The Platinum Membership?

*No Roll Over of unused sets for the following month. * Platinum members can only send up to 100 sets/month. For any exceeded amount, there will be a different price set.

What is the Re-scan Insurance option?

If you select this option, we keep your books for 14 days after we deliver your PDF file in case you ask us to Re-scan the book. Without this option, we cannot accept your Re-scan request after the delivery.

What is the High Quality Touch Up Option (HQT)?

This option includes:
1) Compression of the file
2) Angle correction for each page
3) High Quality OCR (much more accurate than standard OCR)

You can read more about The HQT Option here

What should I be aware of before sending documents?

The documents will NOT be accepted if staples, sticky notes (e.g., Post-it notes) or any other movable objects are attached to the media. Also, all sheets must be unfolded.

What are the restrictions for Business Cards?

Only regular-size business cards (i.e., 2 inches x 3.5 inches) will be accepted.

What are the restrictions for Greetings Cards?

Any greeting cards with "frills" or "pop-ups" cannot be accepted. Thanks for understanding.

Can you tell me more about your Photo scanning?

The photo scan quality is 600 dpi. We believe that this is the best quality for the price. The price is $1 per 10 photos. All photographs must be removed from a photo album or the photo book. Some very large size photographs may not be accepted. Please package your photos safely so they do not get bent or wet in the mail.
The original photos will NOT be returned after scanned UNLESS specifically requested to be returned and there will be a return process fee of $20 plus shipping. Return process fees and actual shipping costs will be the responsibility of the customer.

What is the file format for photo scanning?

The file format is JPEG.

What is the average file size for a photo?

The average file size is 600k.

I have a lot of books that I wanted scanned how should I handle this? Or, I have more books than the Platinum Membership, how should we handle this?

For any large orders please contact@1dollarscan.com or contact us through your MyPage when you login. We are glad to work out special deals for those people that have a lot of books that they want scanned.

What is the quality of a scan?

Books will be scanned at a resolution of 300 dpi in color by Default. You can see the samples of our scanned files on our pricing page here. If you want us to scan with a higher resolution of 600dpi, then please select the High Quality Scanning Option. You can select Black & White, Gray Scale or Full Color scanned at 600dpi.

What's the best HQS (High Quality Scanning) choice for my book, color, black & white, or gray scale?

In general, color is a good choice for lots of color, black & white is good for mostly text, gray scale is good for books with lots of text that contain black and white images as well.

What kind of file format do you provide for books?

The format is in PDF. You can see the sample of some scanned files on our pricing page (If there is a special case and you really need something besides PDF like a WORD or RTF File, then we can work with you, please contact us at contact@1dollarscan.com if you are interested.)

Can you maintain the graphics, images, tables, diagrams, equations etc. in a book?

Yes, your book will be scanned as an image file in PDF format. You can download the sample of a scanned book file by clicking here

Can I search the text after the book is scanned?

Yes, if you add the OCR option when you order or if you have a Platinum or Platinum Lite Membership where the OCR is automatically included.

What is OCR?

Optical Character Recognition, or OCR, is a technology that enables images to be converted into searchable data. After we scan your book, each letter in your book will be searchable. It is not 100% accurate but it works. You can download our sample book PDF file here and try to search for a few words.

What is the accuracy of OCR?

We will try our best but OCR is not 100%. (Please note that this is true with all OCR not just ours.) If you want High Quality OCR, please select the High Quality Touch Up option, this will be much more accurate than the standard OCR option.

What languages can OCR support?

Our standard OCR software works with 9 Languages (English, French, German, Italian, Spanish, Dutch, Japanese, Simplified Chinese, and Traditional Chinese). The HQT (High Quality Touch-Up) Option supports over 40 languages. We have a special page and video for the HQT Option that you can view here
If you are sending non-English items, then PLEASE make a note in a visible area when you order for which language you would like us to scan in order to maximize the OCR accuracy. By default, our OCR is set to English therefore we need to pre configure before scanning non-English material.
If you want us to scan something other than above 9 Languages, please contact our Customer Support.

What if I want to send a non-English book?

If you are sending non-English item, then PLEASE make a note in a visible area that specifies which language you would like us to scan in order to maximize the OCR accuracy. By default, our OCR is set to English therefore we need to pre-configure before scanning non-English material.

If you are sending books or documents other than the above the 9 Languages, we still can scan and digitize the items for you. And you can enjoy the reading experience without any issue. The only thing is the OCR result might not be as accurate as the above languages.

Can OCR recognize my handwriting?

Most likely not unless your handwriting matches the quality of a robot. :)

What is the definition of book? Is my research paper that I bound together considered a book or business documents?

n general, we consider "a published book with an ISBN number" to be a book. Any other documents with glue binding, spiral binding, punch hole binding, staple binding, clip binding etc., will usually be considered "business documents". However, if you are unsure or think it might be a book you can contact customer support.

What will the file size be for each book?

It can depend on how many pages the book has, how much color the book has, how many images etc. For books with some color images then you can expect 0.4MB/page with about 400 pages will roughly be 160MB or so. If it's basically black letter only and novel type it'll be half of this volume, meaning a 400 page novel will be approximately 80MB.If you select the High Quality Touch Up Option, then the file size will be much smaller.

Can you scan any kind of book?

We have some rules for scanning books. Please see "Scope and Limitation of Services" under our Terms and Conditions
Generally, please be aware that the following rules apply:
- No more than 11.7 inches in width.
- We need to charge extra for scanning the covers of Hard-Covered books.

ORDERING AND SHIPPING QUESTION

ANSWERS

Do you accept shipments directly from Amazon or other Online Bookstores?

Yes, we accept direct shipping from Amazon and other online bookstores by selecting the Amazon Direct Option. Platinum and Platinum Lite Memberships automatically includes this option. We have a special page about The Amazon Direct Option here

Where do I send my books and how?

A: Please see our address and sending instructions below.

1dollarscan.com (zLibro) address:
1dollarscan.com (zLibro, Inc.)
1723 Rogers Avenue Suite G, San Jose CA 95112
TEL: (650) 492-5111

How to Send:
All shipping and handling (including cost) to be the responsibility of Customer. On your envelop or box, please write your order number clearly so that we can identify. Make sure to print out this Order Confirmation email and include in your shipment.
If you are sending a lot of materials, we recommend using a pick-up service from one of the following providers
USPS Pick-up: https://tools.usps.com/go/ScheduleAPickupAction!input.action
FEDEX Pick-up: http://fedex.com/us/fcl/pckgenvlp/pickup/index.html
UPS Pick-up: https://wwwapps.ups.com/pickup/schedule?loc=en_US

Can I make a local Drop Off?

Feel free to drop off your books at our office. However, please contact us by email first. We are located at 1723 Rogers Avenue Suite G, San Jose CA 95112. The best time to drop off is Monday through Friday between 10am to 6pm, however, sometimes we make exceptions for other times. Please make a reservation through our website first to make sure we will be there to accept the order. You can contact drop-off@1dollarscan.com.
Please clearly label the box with the name and address of 1DollarScan with your order number for regular users or User ID for Platinum and Platinum Lite Users. Also, please have the name and address associated with your account.

What is the payment method?

We provide online PayPal payments through your MyPage when you login to the 1dollarscan web site. You do not necessarily need a PayPal account for this. PayPal provides a system that we use for non-PayPal users. PayPal is the only payment system that we accept at this moment. In the future, we hope to accept different types of payment methods. Please do not send a personal check, money, cash etc.

What if I don't have a PayPal Account?

No Problem. You don't need one. If you do not have a PayPal Account then you can simply proceed to checkout after placing your order and click the link at the bottom of the page that reads: "Don't have a PayPal Account?" This will instruct you how to use PayPal securely for a one-time payment instead of creating a PayPal Account.

How will I know when my order is ready?

You will receive a confirmation email from 1dollarscan.com. Please check your spam folder and exclude 1dollarscan.com from your blacklist and spam filter. The first email will be an automated email sent instantly after checking in your order.
If more than 15 minutes go by without receiving the confirmation email (this is rare) then please contact us to help you.

When will I receive the order confirmation email from 1dollarscan? I already paid and received a confirmation from PayPal?

You will receive an order confirmation email from 1dollarscan.com, when you complete your payment at the 1dollarscan.com web site. (Please be aware that this is different from the PayPal confirmation.)

What is the Cancellation Policy and cost? How Do I cancel the Platinum or Platinum Lite Membership?

The Platinum membership fee:
Membership will automatically be renewed every month. Members need to proactively cancel the subscription by simply cancelling the Recurring Payment at PayPal. Once the membership is renewed for a new month it is not refundable.

Other fees: You may cancel an order by sending an email to cancel@1dollarscan.com with the Order# but the refund amount varies based on timing. We will always be fair, honest and reasonable.

Before sending the package:
We will fully refund.

After the package arrives, before cutting any paper:
We will fully refund if a user doesn't require the packages to be returned. If a package return is requested, we will subtract a $20 return process fee and postage fee from the original shipping charge amount and refund the remaining.

After the package arrives, and after the scanning process:
All the work has been done at this point. Cancellation is not accepted and we cannot refund at all.

How should I ship books from Amazon directly?

Sometimes we receive orders from online sellers with no information. So in order to identify you and process your order, please fill out the shipping label to the best of your ability (depending what the website form allows) at Amazon or the other online merchants in the following manner:

Full Name : 1dollarscan.com(zLibro Inc.) : [YOUR NAME]
Address Line1 : 1723 Rogers Avenue Suite G
Address Line2 : NOTE : [Order Confirmation Number]
City : San Jose
State : CA
ZIP : 95112

* If you are a Platinum member, then you do not need to fill in an ORDER CONFIRMATION NUMBER, but please fill your USER ID into Address Line 2.

* If you are a Regular member and place an order, please fill in the first 2 parts of your Order Confirmation Number, i.e. (Note : 1234-23456) in case of the full Order Confirmation Number as 1234-23456-48-1-1-0.
If it seems that your book should have arrived to 1DollarScan and you have heard nothing from us, then please first check with your seller and shipping service to make sure that the package has been delivered. After that, then please contact us. We don't want your book to go un-scanned.

How does a Platinum Member make an order?

Platinum Members can just send in their books (up to 100 sets per month) without filling out an Order Form. Please understand that anything over 100 sets may require additional fees.

OTHER QUESTIONS

ANSWERS

I didn't receive a confirmation email when I ordered or signed up. What should I do?

This is very rare, but if you don't receive a confirmation email when you order or sign up within 1 hour, then please contact us at contact@1dollarscan.com.

Why is there an extra charge after sending my package?

After the package arrives from you, we carefully investigate and count all sets and documents. If there is any discrepancy between the actual count we received and the count that you ordered, then we will send a notification email and an additional charge invoice through PayPal.

My package was lost or you have not received my package, what do I do?

This is rare, but it can happen. We highly recommend that you order tracking information from whatever shipping service that you use to ship your package. Many times it is very cheap or included with the shipping service.

In general, sometimes shipping takes a little longer than usual so please contact your shipping service first and check the tracking if you ordered tracking from the shipping service. Otherwise contact customer support. Please understand that we want your package to arrive quickly and smoothly as well. It is troublesome for us to deal with this as well. Our ideal situation is that your package arrives fast and that we scan it as fast as possible.

I have heard nothing from you and I sent my package a long time ago, what's going on?

If this happens then it is possible that the order number was not written on the package where it has gone onto a shelf of unknown recipients, the mailing service has not delivered it to us or you are not receiving our emails. If you are sure that your shipping service delivered your package then definitely contact us.

When a book is ordered through an online bookstore with our Amazon Direct Option, the seller sometimes does not write the user information on the label so we may not know who the package is from. Either way, please check with your seller and shipping service before contacting us to confirm the situation.

I am a Platinum Member or Platinum Lite Member. How can I add High Quality Options to my order?

There are two main ways to do this. The first and most common way is to simply clearly mark the book that you would wish to have scanned with High Quality Options when you send in your order (such as a sticky note, letter or any note that we can easily see). Then please specify which options you want. We will then send you an invoice for the payment after.

The second way is to contact customer support for any help with this.

I cannot download any files.

First of all, we hope this doesn't happen for you, but If this happens, then please just give it a couple of minutes and try again. Most of the time this will solve the issue.

Secondly, please make sure that your network configurations and internet are working properly at your location.

However if these instructions don't work then please contact customer support. We absolutely want you to be able to access your files.

What is the User Agreement?

The User Agreement is the paper that is signed and physically sent in with the first order that we scan into the user's scanned file as a reminder that our service is based on Fair Use. Which means that our service is for the user's personal use only.
We ask users to send this agreement with their first order as a reminder and an agreement that the user agrees with our terms.