Our address and mailing instructions are listed below.
1dollarscan.com (zLibro) address:
1dollarscan.com (zLibro, Inc.)
1590 Oakland Rd. B105, San Jose, CA 95131
TEL: (650) 492-5111
How to Send:
On your envelop or box, please write your order number clearly so that we can identify you. Make sure to print out your Order Confirmation email with your User Agreement and include them in your shipment. All shipping and handling (including cost) is to be the responsibility of the Customer.
If you are sending a lot of materials, we recommend using a pick-up service from one of the following providers
- USPS Pick-up: https://tools.usps.com/go/ScheduleAPickupAction!input.action
- FEDEX Pick-up: http://fedex.com/us/fcl/pckgenvlp/pickup/index.html
- UPS Pick-up: https://wwwapps.ups.com/pickup/schedule?loc=en_US
Yes, please visit pricing.php
Feel free to drop off your books at our office. We are located at 1590 Oakland Rd. B105, San Jose, CA 95131. The best time to drop off is Monday through Friday between 10am to 6pm, however, sometimes we make exceptions. Please make a reservation through our website first to make sure we will be there to accept the order. You can contact drop-off@1dollarscan.com.
Please clearly label the box with the name and address of 1dollarscan, and also have the name and address associated with your account.
Yes, we accept any order from outside of the U.S.
Please understand that you are responsible for the shipping cost to send books to our California address in the U.S.We are more than happy to scan your books!!
We provide online PayPal payments through your MyPage when you login to the 1dollarscan web site. Unfortunately PayPal is the only payment system that we accept at this moment. In the future, we hope to accept different types of payment methods. Please do not send a personal check, money, cash etc.
You don't need one. If you do not have a PayPal Account then you can simply proceed to checkout after placing your order and click the link at the bottom of the page that reads: "Don't have a PayPal Account?" This will instruct you how to use PayPal securely for a payment instead of creating a PayPal Account.
Yes, you will receive a confirmation email from 1dollarscan.com. Please check the spam folder and exclude 1dollarscan.com from your blacklist in case you don't see our email. The first email will be an automated email sent instantly after completing the "order".
This is very rare, but if you don't receive a confirmation email when you order or sign up within 1 hour, please contact us at contact@1dollarscan.com
First of all, please understand that we do NOT return any books after they are scanned. The books are recycled after they are cut and this is part of our operation practice.
The exceptions for returns are for photos, material you wrote yourself, material you own the copyright to and only a few more. If one of these exceptions or a similar exception applies to your order and you want the items returned, then please purchase a return option($5) at the time of your order.
After we receive your package and scan it, we will notify and invoice you for the postage fee to return your material. Once we recognize that payment, we will send the package back to you. If you are not sure whether your order falls into the exception category or not, then please contact us at contact@1dollarscan.com
Platinum Members: Up to 100 sets/month, we guarantee 5-10 business days from the arrival date of package and the confirmation of full payment (in case there is an additional charge). For sets over 100, please contact our customer support.
Regular Members: Turn around time is as soon as possible. Depending on the volume of packages that we receive daily it can fluctuate. It should be within 2-4 weeks after the package arrives and the confirmation of full payment (in case there is an additional charge).
You will receive an order confirmation email from 1dollarscan.com, when you complete your payment at the 1dollarscan.com web site. (Please be aware that this is different from the Paypal confirmation)
Platinum membership fee:
Membership will automatically be renewed every month. Members need to proactively cancel the subscription by simply cancelling the Recurring Payment at PayPal. Once the membership is renewed for a new month it is not refundable.
Other fees:
You may cancel an order by sending an email to cancel@1dollarscan.com with the Order# but the refund amount varies based on timing. We will always be fair.
Before sending the package:
We will fully refund.
After the package arrives, before cutting any paper:
We will fully refund if a user doesn't require the packages to be returned. If a package return is requested, we will subtract a $5 return process fee and postage fee from the original charge amount and refund the remaining.
After the package arrives, and after the scanning process:
All the work has been done at this point. Cancellation is not accepted and we cannot refund at all.
After the package arrives from you, we carefully investigate and count all sets and documents. If there is any discrepancy between the actual count we received and the count that you ordered, then we will send a notification email and an additional charge invoice through paypal.
Currently we do not have any official affiliate program.
However, if you want to work with us and have an idea, we'll be more than glad to hear it.
Platinum membership is a Monthly subscription membership with the Price $99.99 per month, 100 sets of BOOKS, including all options except from High Quality Options. Please see membership.php.
It is $620 value(at maximum) with a lot of benefits:
- Free scanning up to 100 sets ($620 value for only $99.99 at maximum).
- Includes the following : OCR, Book Title, Express Service, Amazon Direct Shipment, Magazines and Re-Scan Insurance.
- Turn around within 5 - 10 business days.
- Store all your files (unlimited). No more worries of losing your files.
- First access to new Features.
- Accept direct shipment from Amazon.
- No need to write Order Confirmation # on your Box.
- Prioritize Fine Tuning up to 10 Files.
There are a lot of benefits of a Platinum membership, please see below:
- Free scanning up to 100 sets ($620 value for only $99.99 at maximum).
- Includes everything except High Quality Options : OCR, Book Title, Express Service, Direct Shipment, Magazine and Re-Scan Insurance.
- Turn around within 5 - 10 business days.
- Store all your files (unlimited). No more worries of losing your files.
- First access to new Features.
- No need to write Order Confirmation # on your Box.
- Prioritize Fine Tuning up to 10 Files.
* No Roll Over of unused sets for the following month.
* Platinum members can only send upto 100 sets/month. For any exceeded amount, there will be a different price set.
Platinum Members can just send in their books (up to 100 sets per month) without filling out an Order Form. Please understand that anything over 100 sets may require additional fees.
We accept Magazines. Please select and add the Magazine Option when you place your order. if you are a Platinum Member, then you do not need to do anything extra to order magazines, Magazine option is included in the Platinum Membership at no extra charge.
per book charge
1-100 pages = 1set
101 - 200 pages = 2 sets
201 - 300 pages = 3 sets
301 - 400 pages = 4 sets
401 - 500 pages = 5 sets
501 - 600 pages = 6 sets
601 - 700 pages = 7 sets
701 - 800 pages = 8 sets
801 - 900 pages = 9 sets
And so on.
How to count when you have multiple books
Book A with 50 pages equals 1 set = $1
Book B with 820 pages equals 9 sets = $9
Book A + Book B = 10 sets = $10
How to count Magazines:
Platinum Member: Count the same as you would count a book. Nothing extra is required.
Regular Member: Count the same as you would when you count a book, but make sure to select and add the Magazine Option when you order.
Please note, that the pricing is defined for each book or magazine. You cannot combine books for example:
How not to count:
Book A has 120 pages (2 sets).
Book B has 40 pages (1 set).
You cannot combine 120 pages + 40 pages to equal 160 pages (2 sets)= INCORRECT
The correct pricing would be 120 pages (2 sets) + 40 pages (1 set) = 3 sets. Special operations are required and defined by each book.
Please be aware that we can scan as much as possible but the following limitations may apply:
- No more than 2.5 inches in thickness. Please contact us if you feel that the size is very close to this.
- No more than 11.7 inches in width of shorter side of paper. Please contact us if you feel that the size is very close to this.
- We do not scan the covers of Hard-covered books.
Please contact Customer Support about any large volume order. In order to maintain our low price of $1, we absolutely must control our operation capacity, so we will need to treat specially for you and consider the turn around time and price per set.
Contact support@1dollarscan.com or contact us through your MyPage.
We do not return the books after scanning them. The books are shredded and recycled.
Books will be scanned at a resolution of 300dpi in color by Default. You can see the samples of our scanned files on our sample page.pricing.php If you want us to scan with higher resolution of 600dpi, then please select the High Quality Scanning Option. You can select Black&White, Gray Scale and Full Color for 600dpi.
The format is in PDF. You can see the sample of some scanned files in our sample page. pricing.php (If there is a special case and you really need something besides PDF, we can work with you, but please understand that this is not part of our normal operation. Contact support@1dollarscan.com if necessary.)
Yes, your book will be scanned as an image file in PDF format. You can see the sample of a scanned file in our sample page. pricing.php
Yes, if you add the OCR option when you order or if you have a Platinum or Platinum Lite Membership where the OCR is automatically included.
Optical Character Recognition, or OCR, is a technology that enables images to be converted into searchable data. After we scan your book, each letter in your book will be searchable. It is not 100% accurate but it works. You can download our sample PDF file (pricing.php) and try to search a few words there.
We will try our best but OCR is not 100%. (Please note that this is true with all OCR not just ours.) You can see the sample of a scanned file in our sample page. pricing.php If you want High Quality OCR, please select the High Qualtiy Touch Up option, this will be much better than standard OCR option.
Our OCR software works with 9 Languages (English, French, German, Italian, Spanish, Dutch, Japanese, Simplified Chinese, and Traditional Chinese).
However, if you are sending a non-English items, then PLEASE make a note in a visible area of which language you would like us to scan in order to maximize the OCR accuracy.
By default, our OCR is set to English therefore we need to pre configure before scanning non-English material.
If you want us to scan/documents other than above 9 Languages, please contact to our Customer Support.
If you are sending non-English item, then PLEASE make a note in a visible area that specifies which language you would like us to scan in order to maximize the OCR accuracy.
By default, our OCR is set to English therefore we need to pre-configure before scanning non-English material.
If you are sending books/documents other than the above the 9 Languages, we still can scan and digitize the items for you. And you can enjoy the reading experience without any issue. The only thing is the OCR result might not be as accurate as the above languages.
Most likely not unless your handwriting matches the quality of a robot. :)
We consider "a published book with an ISBN number" as a book. Any other documents with glue binding, spiral binding, punch hole binding, staple binding, clip binding etc., will usually be considered "business documents". However, if you are unsure or think it might be a book you can contact customer support.
It can depend on how many pages the book has, how much color the book has, how many images etc. For books with some color and images, 0.4MB/page with about 400 pages, is roughly 160MB or so. If it's basically black letter only and novel type, it'll be half of this volume, meaning a 400 pages novel will be approximately 80MB.If you select the High Quality Touch Up option,the file size will be much smaller.
After we process our orders, all books, magazines and documents are sent to International Paper to be shredded and reborn as recycled paper. For more information about International Paper, please visit: http://www.internationalpaper.com/ In the future, we plan to show certifications of recycling.
We have some rules for scanning books.
Please see "Scope and Limitation of Services" under our Terms and Conditions (terms.php).
Generally, please be aware that the following rules apply:
- No more than 2.5 inches in thickness.
- No more than 11.7 inches in width.
- We do not scan the covers of Hard-covered books.
Yes, we accept direct shipping from Amazon and other online book stores by selecting the Amazon Direct option. Platinum Membership automatically includes this option.
Please fill out the shipping label at Amazon as following
Full Name : 1dollarscan.com(zLibro Inc.) : [YOUR NAME]
Address Line1 : 1590 Oakland Rd. B105
Address Line2 : NOTE : [Order Confirmation Number]
City : San Jose
State : CA
ZIP : 95131
We scan the covers of softcover books, but unfortunately at this time we do not scan the covers of hardcover books at this time.
Yes, please visit pricing.php
If you select this option, we keep your books for 14 days after we deliver your PDF file in case you ask us to Re-scan the book.Without this option, we cannot accept your Re-scan request after delivery.
This option includes
1) Compression of the file
2) Angle correction for each page
3) High quality OCR(much more accurate than standard OCR)
The documents will NOT be accepted if staples, sticky notes (e.g., PostItR) or any other removable objects are attached to the media. Also, all sheets must be unfolded.
Yes, please visit pricing.php
Only regular-size business cards (i.e., 2 inches x 3.5 inches) will be accepted.
Yes, please visit pricing.php
Any greeting cards with "frills" or "pop-ups" will NOT be accepted.
Yes, please go to pricing.php
The photo scan quality is 600dpi. We believe that this is the best quality for the price.The price is $1 per 10 photos.All photographs must be removed from a photo album or the photo book. Some very large size photographs may not be accepted. Please package your photos safely so they do not get bent or wet in the mail.
The original photos will NOT be returned after scanned unless specifically requested to be returned and there will be a return process fee of $5. Return process fees and actual shipping costs will be the responsibility of the customer.
The file format is JPEG.
Average file size is 600k.
Yes, please visit pricing.php
